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Pet Luxury Rewards
TERMS AND CONDITIONS
The “Participating Entities” includes all participating stores, client operations, shops and online platforms.

These Terms and Conditions, when read together with our Privacy Policy and all other rules or policies that are made available on our various platforms, encompass a written agreement between Pet Luxury and you (the user) and will dictate our relationship and your usage of our Rewards Program. This agreement also extends to any products, goods, services, or functionality offered by Pet Luxury Group. By participating in our Rewards Program and using our Services, you agree to abide by these Terms and Conditions and all other applicable policies. It is important to carefully review all of these documents as they outline the terms of your relationship with Pet Luxury. We value your privacy and have a comprehensive Privacy Policy in place to protect your personal information.

By using our Services, you are also agreeing to the terms outlined in our Privacy Policy. We strive to provide top-quality products, goods, and services to our customers and are committed to maintaining a positive relationship with our users through transparency and clear communication. Thank you for choosing Pet Luxury as your preferred provider of pet luxury products and services.

General

The Pet Luxury Rewards program is a multi-partner reward program operated on behalf of all participating entities (“Pet Luxury”).

Valid positive and acceptable forms of identification might be required. Photographic images of Pet Luxury Rewards members may be required for inclusion into the e-commerce system. Copies of each of these documents may be retained by the participating entities if needed.

Pet luxury reserves the right, amongst other rights, to amend points status or withdraw points at its sole discretion. In addition, Pet Luxury reserves the right to suspend or terminate program participation where Pet Luxury Rewards members are in breach of the terms and conditions, including but not limited to, qualification criteria.

The point status is determined by the Pet Luxury Rewards member’s activity in all aspects of the Pet Luxury Rewards program.

It is the Pet Luxury Rewards member’s responsibility to insert the points into electronic platform.

The points remain the property of Pet Luxury, and it reserves the right to adjust or edit or delete points.

Program participation, rewards and benefits are not transferable. Points are limited to one per person, per participating order.

Specific terms and conditions apply to individual rewards, benefits and special offers. Furthermore, Pet Luxury reserves the right without consultation with rewards members or any prior approval thereof, to amend the terms and conditions for programme participation, including but not limited to alliance with other programmes. Equally rewards, benefits, points earned, special offers, awards, expiry periods and rates at which points are earned may be amended.

Pet Luxury Rewards members may be required to present their points together with a positive and acceptable form of identification when utilizing their points for certain transactions and/or claiming of prizes, special offers or redeeming of vouchers.

Complimentary services are extended to one Pet Luxury Rewards member at the relevant entity’s discretion.

Members are required to notify the relevant participating entity of any changes in address or personal details, either in writing or in person at the Customer Service Desk.

Pet Luxury Rewards members without any activity in areas of Pet Luxury Rewards program that generate points earning for a significant period of time will not be considered for special offers and benefits. In addition, program participation may be terminated accordingly.

Further terms, conditions and rules may be applicable from time to time, which will be specific to the promotional offering. Pet Luxury Rewards members may visit the Pet Luxury Rewards program for the latest terms, conditions and rules that may be applicable to Pet Luxury Rewards program and specific promotional offers.

Pet luxury Rewards members may elect not to be included in Adult Luxury Group’s marketing communications list by opting out at any time by clicking on unsubscribe in email communication or replying STOP to opt out of SMS communication. A reasonable period should be allowed for Adult Luxury Group to give effect to aforementioned opt-out request; hence the Adult Luxury Rewards member may receive marketing communication during the transitional period.

Pet luxury Group reserves the right to alter, amend or cancel Pet Luxury Rewards program at any time with prior notice. In addition, the use of points and/or benefits may be suspended from time to time with notice thereof.

The participating entity will be recording information relating to the Pet Luxury Rewards member each time the points is utilized for Adult Luxury Rewards program purposes. The recorded information will be utilized by the participating entity to reward Pet Luxury Rewards members accordingly and to further obtain and process information for historical, statistical and research purposes. Such information will be retained for a period that is appropriate to serve the legitimate business interests of Pet Luxury Group.

Reward participants provide express consent to Pet Luxury Group for the processing and further processing of their personal and special personal information for lawful purposes as set out in Protection of Personal Information Act, to enable Pet Luxury Group to sign up participants to the Adult Luxury Rewards points and gifts manage the functions associated. Refer to the Adult Luxury Privacy Policy for information regarding personal information collected from participants, including the purpose for which information is collected and the further processing of participants’ personal information. Requests for the deletion, amendment or updating of personal information should be made in writing by the data subject.

Program participants indemnify and hold harmless, Adult Luxury Group, its subsidiaries, management and employees against any legal action, claim or suit, including but not limited to non-compliance in respect of consent requirements.

General:

Points

Points can be earned for your spend at participating Pet Luxury online and in-store shops.

Points at participating Pet Luxury Rewards entities are transferable between all participating entities on all Adult Luxury groups e-commerce sites.

Points are valid for 12 months from first date of issue, after which period they expire. Unused points older than 12 months will be forfeited.

The accumulation of points by other persons on behalf of the registered Pet Luxury Rewards member is expressly prohibited and is grounds for termination of programme participation and forfeiture of points and benefits.


100 x Pet Luxury Rewards points = 1 x South African Rand.

Rewards Benefits & Offers

Qualifying criteria for offers and benefits of the Pet Luxury Rewards programme shall be commensurate with the activity status of the Adult Luxury Rewards member.

Partner reward programmes linked to Pet Luxury Rewards programme operate independently, subject to their own terms and conditions.

Pet Luxury shall not be liable for any loss (including loss of income), injury, death and/or damages of any nature whatsoever and howsoever arising, including negligence on the part of Adult Luxury, which may occur as the

result of the use of any products, goods or services offered by partner programmes.

Earned Rewards

Rewards can be earned for your spend at participating entities.

The required number of points must be earned over a specific period to qualify for rewards.

Rewards are restricted to the periods and offering as advertised. The reward is neither transferable nor shall it be replaced if it is lost or stolen.

Rewards cannot be redeemed for anything other than what the reward relates to and no change will be given.

A minimum of 72-hours shall pass from the time of the reward being earned and the time that it becomes available for redemption.

The reward will be available for collection at the eHost or App within the dates specified in for the offer.

All other standard Pet Luxury Rewards programme terms and conditions apply in addition to the above