PET LUXURY
Returns & Refunds policy
Easy Return and Refund
Returns & Refunds policy
Easy Return and Refund
Returns & Refunds policy
It is important to us that you have peace of mind in choosing the right product(s) for you. If for some reason your purchase isn’t the right fit for your needs, we’d like to help remedy that. We’ve created our return policies and procedures to ensure that our customers receive quality adult products in a simple, discreet, and stress-free manner.
I don’t like what I bought, how do I do an exchange?
Please contact us immediately to let us know!
For factory defaults and online sales: Pet Luxury work strictly in line with the Electronic Communications and Transactions Act (ECT Act) The ECT Act has its own consumer protection provisions, some which will trump the CPA.
If the ECT Act’s provisions apply to the transaction, instead of these rights of return, consumers have.
a general right to return (a “cooling off period”); for seven days after delivery,
for any reason; without penalty; but the consumer must pay the costs to return the goods.
Pet Luxury furthermore complies with the Consumer protection laws.
The Electronic Communications and Transactions Act (ECT Act) that contains provisions relating to consumer protection in the case of an electronic transaction.
The Consumer Protection Act that commenced on 1 April 2011 also has a direct impact on our store and are implemented.
With regard to privacy and the protection of personal information, the ECT Act also contains relevant provisions, that was replaced by the Protection of Personal Information Act (POPI), which was enacted in November 2013. Adult Luxury complies with the POPI act.
Pet Luxury follow the POPI act, and personal information of our clients are processed lawfully and reasonably in such a way that it does not infringe on privacy. Data is processed for a specific purpose, for example your shipping address is used to deliver your parcel. And in addition, it is adequate, relevant and not excessively used besides for the purpose for which it is processed.
POPIA requires Pet Luxury and all companies, organizations, legal entities and websites, irrespective of their physical location, that processes the personal information of a South African to comply with the data processing law of obtaining the correct consent from their users or customers to use their information.
Within 7 days of your purchase date, you may choose another item of the same value from our online store for an exchange. We will not issue any store credit or refunds for any difference in pricing. Please note for security reasons we do not refund in cash, do reversals on cards or bank payments.
You must ship the exchange product to us inside the original product packaging. Loose products, used products, products that has been opened or products without the original packaging will not be accepted.
All exchanges within 7 days of the date of purchase are subject to standard shipping fees.
What do you do with the product I sent back for an exchange?
Every exchanged product that is sent back to us is carefully and safely disposed of. We have no exceptions for this process. Once a product leaves our warehouse, we will not restock it in our warehouse to be re-sold. We don’t take any chances with cleaning or resale. Everything sent back to us is disposed.
What types of products are not eligible for exchange?
We will not accept loose products in a mailing bag or box, products without their original packaging, used products and products that has been opened. In terms of section 20(3)(a) of the CPA, the consumer has no right of return if, for reasons of public health, a public regulation prohibits the return of those goods.
For the health, safety and peace of mind of our customers – and because of the intimate nature of the products we sell – refunds or exchanges are only applicable if there is a defect in the product. Please test products / do not use them within three days of arrival. There are no returns or exchanges on used items.
Please see the Consumer Protection Act (CPA) with reference to Section 20 “Consumer’s right to return goods”
This means that products* designed to come into contact with anybody part or body fluid is non-returnable and non-resalable: This includes all adult products and accessories on this website and in store.
Please note: Once these products leave the warehouse, they are considered used and therefore cannot be returned.
We do not have pre-paid shipping labels for the return of your defective item. Please ship with the cheapest and easiest method for you.
Break damage and water damage is not covered with this warranty. The products and parts are to be properly maintained in accordance with the recommended maintenance procedure and have not been subjected to any misuse, unauthorized repair, replacement, modification or alteration to be conditionally accepted or accepted for warranty.
I want a refund, what is your policy on that?
Please understand that the types of products we sell are very personal. We simply will not take the risk of restocking anything sent back to us. Because of this, we do not offer refunds for any reason. We do offer exchanges within 3 days of your order date, so you are not stuck with product(s) you do not want. Just make sure you have the original packaging, and the item was not opened or used.
Once again, when any product leaves our warehouse is considered used (because of the intimate nature of the products), we will not restock it in our warehouse to be re-sold. We don’t take any chances with cleaning or resale, everything sent back to us is safely disposed of.
We do provide exchanges for products within 3 days of the purchase date. You may choose another item from our online store of the same price for an exchange, as long as you ship the item back to us in the original product packaging. Do not open or use it.
Due to the nature of our intimate items after 3 days of the purchase date, the option for exchange is no longer available for both hygiene and security reasons.
I have not received a product that I ordered?
Please contact us and complete a complaint document. If the item, you ordered was not send due do neglect or for the reason it was sold out we will give you a full store credit refund. Please note for security reasons we do not refund in cash, do reversals on cards or bank payments.
For your peace of mind we import trustworthy products of the highest quality and safety for wide base of clients, and we strive to find the best choices when it comes to selecting new products, adult toys and accessories. To achieve this aim, all suppliers, manufacturers and products are meticulously screened, investigated and chosen.
Our company’s prime resources are utilised to investigate international suppliers and their selection criteria. Our product evaluation is of the highest grade, and we only approve suppliers and manufacturers that pass certification; this process incorporates product assessment, on-sight inspections and quality quantitative assessment.
Other requirements for manufactures and suppliers include – but are not limited to -the registration of establishment; the listing of products; manufacturing in accordance with the quality system regulations; and reporting of adverse events where applicable. The purpose of supplier evaluation is to ensure our portfolio incorporates only the best in class products available for use globally; this ensures that our clients receive the best value for money.
Our manufacturers are ask to do after production: Pre-Shipment Inspections (PSI) and At Time of Container Loading: Loading Inspections (LI).
The checks are performed to help verify whether the products meet your quality requirements, are in compliance with regulations, and meet any relevant product safety standards.
In South Africa we again do quality control checks pre-shipments to ensure shipments do not fall short of your standards.
As our Mission Statement explains, “We are here to discreetly and professionally ship quality adult products to anyone that may be too shy to purchase in person. We provide sexual education, quality products, and helpful customer service in a safe and judgement-free space while maintaining your privacy. Our goal is to enhance the sex life of every patron, one package at a time.” Our Return Policy is in place to offer you the best Adult Luxury Online Sex Shop has to offer, even if your first delivery isn’t quite what you expected! If you have any questions regarding our Return Policy, please contact us for more information.
Please allow 2 to 3 weeks for processing.
If the parcel is packed / or processed / or in our warehouse you can return the products for a store credit voucher. We will charge a 15% handling fee or a minimum of R149 whichever is greater.
If the parcel was dispatched with a third party to be delivered but the bag was not opened, and you want to return it, we will charge you a handling fee as above and shipping money’s is non-refundable.
The warranty set forth above is in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. In no event shall Medimax or Pet Luxury be liable for any incidental or consequential damages with respect to the product s delivered here under or subsequent use thereof.
Pet Luxury’s reserves the right to change our policies at any time, with or without notice due to health and safety measures– and because of the intimate nature of our products.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. Pet food or treats.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Head Office Of Pet Luxury: to contact us for your closest return shop
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Pet Luxury
If you have any questions about our Returns and Refunds Policy, please contact us.
Pet Luxury’s Terms and Conditions
Welcome to Pet Luxury! We are excited to have you as a valued customer and looking forward to providing your furry friends with the ultimate luxury experience.
As a part of our commitment to maintaining the highest standards of service, we have outlined the terms and conditions for the use of our website, which can be found at this web address. These terms and conditions serve as a set of rules and regulations that must be followed by all users of the website. By accessing or using our website, you agree to be bound by these terms and conditions. We encourage you to read through them carefully before proceeding to use our services.
Our goal is to ensure a seamless and enjoyable experience for both you and your pet, and these terms and conditions are designed to help us achieve that. Thank you for choosing Pet Luxury, and we look forward to pampering your beloved pets!
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Pet Luxury if you do not agree to take all of the terms and conditions stated on this page.
Cookies:
The website uses cookies to help personalize your online experience. By accessing Pet Luxury, you agreed to use the required cookies. A cookie is a text file that is placed on your hard disk by a web page server.
Cookies have become an integral part of our online browsing experience, and it is important to understand how they function.
One of the most common misconceptions about cookies is that they can be used to run programs or deliver viruses to your computer. However, this is not the case. Cookies are simply small text files that are generated by websites and stored on your computer’s hard drive.
They cannot execute any code or perform any actions on their own. This means that cookies cannot be used to run programs or deliver viruses to your computer. Moreover, cookies are uniquely assigned to each user and can only be read by a web server in the domain that issued the cookie. This ensures that only the website that created the cookie can access its information, providing a level of security for users. In summary, cookies are harmless and essential for maintaining a smooth online browsing experience, as they allow websites to remember user preferences and personalize content without compromising the security of their devices.
We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.
License:
Unless otherwise stated, Pet Luxury and/or its licensors own the intellectual property rights for all material on Pet Luxury.
All intellectual property rights are reserved by Pet Luxury. This means that any content, including but not limited to text, images, logos, and designs, found on the Pet Luxury website is protected by copyright and other intellectual property laws. This content may not be used, copied, reproduced, or distributed without the express permission of Pet Luxury. However, users are granted permission to access the website for their own personal use, subject to the restrictions outlined in the terms and conditions. This includes not using any content for commercial purposes or modifying it in any way. By accessing the Pet Luxury website, users agree to abide by these terms and conditions and respect the intellectual property rights of Pet Luxury. Failure to do so may result in legal action being taken against the individual or entity violating these rights. It is important for all users to understand and respect these restrictions in order to maintain the integrity and protection of Pet Luxury’s intellectual property.
You must not:
Copy or republish material from Pet Luxury
Sell, rent, or sub-license material from Pet Luxury
Reproduce, duplicate or copy material from Pet Luxury
Redistribute content from Adult Luxury
This Agreement shall begin on the date hereof.
Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Pet Luxury does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Pet Luxury, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Pet Luxury shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Pet Luxury reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including
without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material,
which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Pet Luxury a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:
Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
Commonly known consumer and/or business information sources.
. com or co. uk community sites.
Associations or other groups representing charities.
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Pet Luxury; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Pet Luxury. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Pet Luxury’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.
Reservation of Rights:
As a website owner, we reserve the right to request the removal of any links to our website, or specific links, from other websites. By agreeing to this, you are committing to promptly removing all links to our website upon our request. Additionally, we have the right to change our terms and conditions and linking policy at any given time. By continuously linking to our website, you are bound to follow these terms and conditions regarding linking. We value the integrity of our website and the content it provides, and we expect all links to our website to comply with these terms and conditions. It is important for us to maintain a high-quality standard for our website, and we appreciate your cooperation in adhering to these guidelines. Thank you for understanding and for your continued support in linking to our website.
Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
Important Terms and Conditions
Delivery to: Anywhere in the world ! Super Speedy Overnight Delivery Available in South Africa. Speed Service Delivery to Mozambique, Swaziland, Namibia, Botswana and Lesotho. Normal Delivery times for the rest of the world.
Please see options by “checkout”
Our parcels are 100% discreet (no one will ever guess what it is or where it’s from) Discreet Packaging:
Parcels: The Luxury items are covered in plain bags or boxes inside regular courier packaging. No one will suspect the content. There isn’t anything on the box to indicate where the package is from. We know privacy is important to you, so we make sure above is done discreetly.
Waybill: Super discreet. Anyone looking at it will not know where your parcel is from. We use an alias name as Sender so if anyone else signs for your parcel they won’t see where it’s from.
Bank Account: Your credit card is charged in the name of our parent company : Online Shopping Or a direct bank transfer can be done to our sister company’s account. Bottom line: Don’t worry about us delivering to your home or business. You could even get your boss / secretary / colleague to sign for the box – they will never know what’s inside! Who will deliver my parcel?
Select your preference by Checkout.
What times do they deliver:
Our Selected Couriers deliver between 8am and 5pm on business days. On Weekends for emergency orders couriers can be arranged by you to collect or deliver.
Overnight Orders must be place before 12:00 midday for same day dispatch.
Our overnight delivery option applies to all main centres. If you are outside a main centre your delivery may take a little longer, but happily though not longer than two to three working days!
If you want your parcel to be delivered a specific time, please contact the courier company we send it out with to arrange. As soon as we process your order we send you a link with the specific couriers companies details that will be delivering your luxury items. If any adjustments to address or delivery times needs to be made you can simply use your tracking number and contact them to arrange above.
How Long Will My Order Take To Arrive?
Overnight or as per checkout option you select. See our delivery and discretion info page for more.
Where Is My Parcel?
As soon as we dispatch your items we send you a tracking nr with a link to selected delivery options you have chosen with their direct details to track your order and communicate with them directly. You can also lock back into your order at anytime on our website to view above.
Privacy Policy
For your security, we don’t take any credit card numbers over the phone or by email. If you pay via credit card, our secure site will take you to our 3rd party payment page for you to enter your card details after selecting the “Place Order” button. 3D secure payment confirmation will also happen here. Upon completion you will be taken to the order confirmation page.
3D Secure? What’s That?
It’s an authentication system that adds an extra layer of protection against fraud. All South African banks use 3D SecureCode to protect their clients, which is great for us but not so good for credit card fraudsters.
To activate your Secure Internet Shopping, contact your Bank to activate your Credit Card with 3D SecureCode. You can usually do this on your online banking system. You will need your cellphone handy as your Bank will contact you via SMS with your Secure Code.
Proof Of Payment
If you are paying by credit card, there is no need to send us proof of payment – it happens automatically. If you are paying by EFT or direct deposit, please email your proof of payment to us. If we do not receive your POP we will wait until your payment reflects on our bank statement. (This may take up to 3 days, depending on your bank.) If payment is made in a foreign currency, we will need it to clear in our account before we can process your goodies!
Can I Pay COD?
We outsource delivery to third party couriers, so they cannot accept payment. All orders need to be paid for before they are dispatched, so Cash On Delivery is not possible.
Fraud & Security Checks
We do strict fraud checks to prevent criminal and fraudulent activity, as well as using 3D Secure to reduce fraud. We report all fraudulent activity to the necessary officials.
Terms:
This website is operated by Adult Luxury Head Office. Throughout the site, the terms “we”, “us” and “our” refer to Adult Luxury.
Adult Luxury’s online shopping offers this website, including all information, tools, pictures and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/
or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
Adult Luxury reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
Pet Luxury have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
Pet Luxury reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
At any time and without notice, all descriptions of products or product pricing are subject to change, at the sole discretion of the company. This means that the prices and information displayed on the website may not always be accurate or up-to-date. The company also reserves the right to discontinue any product at any time. This means that a product that was previously available may no longer be offered for sale. Additionally, any offers for products or services on the website may not be valid in certain locations where they are prohibited. It is important to note that the company does not guarantee the quality of any products, services, information, or other material purchased or obtained by customers, and there is no assurance that any errors in the service will be corrected. Therefore, customers should carefully consider their purchases and be aware that changes and discontinuations may occur without warning.
Important Information Regarding Parcel Delivery and Returns:
We would like to remind you that all parcels from Pet Luxury are sent from different warehouses. This means that if your parcel is coming from a different country, you will be responsible for any applicable VAT, duty, and taxes upon its arrival in your country.
Please note that Pet Luxury will not be liable for any custom VAT, duties or taxes. The receiver of the parcel will need to cover these charges. We kindly ask that you comply with your country’s regulations regarding customs fees.
If you wish to return your parcel, please be aware that you must first clear it through customs and then send it back to the country of origin at your own cost. Please keep in mind that if a refund is applicable, the shipping cost paid during dispatch cannot be refunded. Additionally, if any items were shipped with free shipping, this amount will be deducted from the refund.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Adult online shopping, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Adult online shopping and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Users who have questions or concerns about the Terms of Service for our website are encouraged to send them to us for clarification. We want to ensure that our users fully understand their rights and responsibilities when using our website. However, it is important to note that our Terms of Service are subject to certain limitations and prohibitions of liability, as outlined in our disclaimer. These limitations include excluding our liability for death or personal injury, fraud or fraudulent misrepresentation, and any liabilities that may not be excluded under applicable law. Additionally, these limitations apply to all liabilities arising from the use of our website, including those arising in contract, tort, or breach of statutory duty. It is important for users to be aware of these limitations, especially since our website and its services are provided free of charge, meaning we will not be liable for any loss or damage incurred while using our website. By understanding these terms, users can make informed decisions about their use of our website and its services.
Pet luxury
Premium Pet Products Quality and Unique Designs
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Spoil unconditional love with unconditional quility. Enjoy your luxurious shopping experience with us, we appreciate your support!
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About Pet Luxury
At Pet Luxury, we strongly believe that all pets should have the opportunity to live their best lives and improve their overall well-being. That’s why we are dedicated to offering a diverse range of cutting-edge toys, luxurious items, and stylish pet attire, alongside exceptional services that aim to empower both pets and their owners.
Our team of skilled experts prioritizes customer satisfaction and strives to deliver unmatched outcomes, making a positive impact on the lives of our customers and their beloved companions. We invite you to join us on this journey of empowerment and allow us to help fulfill your pet’s desires. As a company committed to excellence, we take pride in providing top-notch pet products, including toys, accessories, and clothing, to our local clientele.
Our ultimate goal is to become your go-to choice for all your pet pleasure needs by offering the finest in luxury and satisfaction. With Pet Luxury, you can rest assured that your pet will receive the best care and attention, as we strive to make both you and your furry friend happy.

99%
Client satisfaction rate, a testament to our commitment to quality.
2,480
Parcels toys send out daily to our local client’s
26 Years+
Of Experience
640K
Toys delivered monthly Worldwide
Frequently Asked Questions
Discover solutions to frequently inquired about inquiries regarding our offerings and amenities.
How can I place an order?
Placing an order has never been easier with our online shopping platform. Simply browse through our website, and select the items that catch your eye. Once you have made your selection, proceed to the checkout page where you will be prompted to provide your shipping and payment information. Our team will then process your order with utmost speed and discretion, ensuring it is shipped from your closest local shop. To cater to your needs, we offer a variety of shipping options such as free shipping, overnight or speed service, which you can select at the checkout page. With our efficient ordering system and convenient shipping options, you can have your desired items delivered to your doorstep in no time. So start browsing now and place your order with ease!
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, Payflex, SHOP NOW PAY LATER, payfast, Peach payments and bank transfers. At checkout, you will have the option to choose your preferred payment method. Simply select the option that will work best for you. You can also select the shop now pay later option.
How long does shipping take?
Firstly, thank you for choosing our company for your recent purchase. We are honored and excited to have you as our valued customer. We understand that there are many options available in the market, so we are grateful that you have placed your trust in us. As per your query, we would like to provide you with estimated delivery timelines for different shipping options.
Same Day Collection: You can collect within a hour after placing a order or shop in-store.
Overnight Delivery: Next Day arrival.
For your convenience, we offer collection services on weekdays between 8 am to 5 pm, as well as speed service and free shipping options.
Our complimentary shipping is available for orders over R650 and will be delivered to your doorstep within 2-5 days through courier services.
Additionally, we have over 2400 pickup points across South Africa for easy and convenient collection.
If you require urgent delivery, we also have an overnight delivery option available. We hope this information helps in planning the arrival of your order, but please keep in mind that these timelines are estimates and may vary.
We want to ensure that your experience with us is smooth and enjoyable, so please do not hesitate to reach out to us with any further questions or concerns.
Thank you again for choosing us, and we cannot wait to deliver your order and make you a happy customer!
Are your pet products body-safe?
Our oet products are highly safe and secure for use by individuals of all ages. We understand the importance of using quality and safe materials in our toys and products, which is why we carefully select each item to ensure they meet our high standards.
Our team conducts thorough screenings and investigations on all materials used in our products to ensure they are body-safe and will not cause any harm or discomfort to our customers.
This attention to detail ensures that our customers can have a healthy, fun, and enjoyable experience while using our products. We take great pride in providing safe and quality products to our customers, and their safety is always our top priority. With our oet products, you can have peace of mind knowing that you are using safe and trustworthy products.
What is your return policy?
At Pet Luxury, we understand the importance of having peace of mind when choosing the right product(s) for you.
That’s why we strive to provide our customers with high-quality adult products and a stress-free shopping experience. In the rare case that your purchase doesn’t meet your desires, we want to help remedy that. We have carefully crafted our return policies and procedures to ensure that our customers can easily and discreetly return their products.
We want our customers to feel confident and satisfied with their purchases, and we are dedicated to providing exceptional customer service. Please take a look at our return policy for more information or feel free to reach out to us for assistance. Your satisfaction is our top priority at Pet Luxury.
Can I track my order?
Yes, once your order has been shipped by us, you will receive a tracking number via email or phone {by checkout you can select either option). You can use this tracking number to track the progress of your shipment on our website or the courier’s website.
Is my personal information secure?
Yes, your personal information is secure at Pet Luxury. As a company, we prioritize the security of your personal data and take it very seriously. We understand the importance of protecting your sensitive information and have implemented industry-standard encryption and security measures to ensure its safety.
Rest assured, your data is in good hands with us. Furthermore, we want to assure you that we will only use your information for order processing purposes and will not share it with any third parties without your explicit consent.
We value your privacy and believe in maintaining transparency with our customers regarding the handling of their personal data. So, you can shop at Pet Luxury with peace of mind, knowing that your personal information is safe and will only be used for the intended purpose.
How can I contact your customer service?
Our customer service team is dedicated to providing top-notch assistance to all our valued customers. We understand that our customers may have questions, concerns, or feedback and we want to ensure that these are addressed in a timely and efficient manner.
That’s why we offer multiple channels of communication for our customers to reach out to us – whether it’s via email, phone, or live chat, our team is ready to assist you. You can easily find our contact information on our website’s Contact Us page.
We pride ourselves on our promptness and strive to respond to all inquiries within 24 hours. We value our customers’ satisfaction and strive to go above and beyond to meet their needs. So don’t hesitate to reach out to us, we are here to help and make sure your experience with us is a positive one! Visit our contact us page for more information on how we can assist you. We look forward to hearing from you and aim to satisfy all your needs as a valued customer.
Pet luxury
Indulge in Pet Luxury
Spoil yourself and your furry companion
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Elevate limitless love through limitless quality. Treat yourself to a luxurious shopping experience with our company, we appreciate your loyalty!


















